FAQS.

Yes, of course. Once you register your XeNTiS carbon wheels here, they will become part of the XeNTiS Crash Replacement Program for first-time owners and you will benefit from the following advantages after you return the defective wheel.

40% discount on a new XeNTiS balance bike in the first year

30% discount on a new XeNTiS wheel in the second year

20% discount on a new XeNTiS wheel in the third year

You can view our General Terms and Conditions here.

You can buy XeNTiS carbon bikes online at any time of the day from anywhere at. You can also buy them from our partners, find the right retailer here.

XeNTiS carbon wheels are made 100% by hand in Austria from Formula 1-tested carbon material. The aerodynamics are improved with XeNTiS active turbulator and the patented braking surface guarantees the best braking performance in wet and dry conditions. From the very first ride, you'll know you've made the best choice!

Payment in installments by SEPA direct debit is a cost-effective and highly flexible financing option that is offered at the checkout of our online store. The financing is issued in cooperation with Novalnet AG and allows you to pay for your purchases in flexible installments.

It's really easy! Buy in our online store and pay for your purchase in flexible installments. Simply choose the payment option that suits you best. You'll know in seconds if it's been approved and then you can complete your purchase. Your order amount will be added to your monthly statement.

Payment in installments by SEPA direct debit is only possible in Austria and Germany.

Please try another payment method or contact us atshop@xentis.com . One of our customer service representatives will help you as soon as possible.

You can only use one voucher code for each individual order.

We accept prepayment, instant bank transfer, payments by debit or credit card (VISA, Mastercard, American Express, Maestro) as well as payments with PayPal and installment payments by SEPA direct debit.

Customs and import fees are charged as soon as an item arrives in its destination country. Unfortunately, we have no control over how much these fees are, as customs and import regulations vary from country to country. We recommend that you inquire about these fees before placing your order. Customs or import fees do not apply to orders within the EU.

Yes, you can. As soon as your order has been dispatched, you will be sent the tracking number together with your order confirmation so that you can track your order.

Yes, we do that! We are pleased to announce that we offer FREE SHIPPING for international orders. Deliveries normally take 7-15 working days.

International customers (outside the EU, Switzerland and Norway) must pay the applicable taxes, duties and customs fees. Your local government determines the customs and duty fees, which vary from country to country. Duties, taxes and/or customs fees are an additional amount that will be charged upon delivery of your order. Unfortunately, we cannot tell you the exact amount you will be charged. Your order confirmation will only list the fees we charge. Please contact your local government for details.

Standard shipping within the EU usually takes 3-10 working days and is FREE.

If you have received the wrong item, please return it. If you would like to exchange the item, please contact shop@xentis.com. A member of our customer service team will be able to help you.

Once you have placed an order, you will receive an email confirmation sent to the email address you provided at checkout. If for some reason you have not received this email, please check your spam/junk folder.

If you still can't find it, log in to your account to check if your order was originally processed. If you are still having problems, please contact shop@xentis.com

Please contact us immediately at + 43-3142-60945-0 so that we can try to contact the courier service to return the package to us for a refund.

Please contact us at shop@xentis.com

All returned items must be returned to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if the items are not saleable. Please note that we will not be able to accept your return after 14 days. To avoid additional costs, please use the best possible shipping option and allow 21 working days for the return to arrive at our warehouse. We will then inform you by email whether your return has been accepted and your refund will be transferred to the original payment method. After you receive the email confirming your refund, please wait 5-10 business days for your refund to arrive in your account.

Returns can be sent to the following address:

XeNTiS Composite Entwicklungs- und Produktions GmbH

Am Vorum 4b

8570 Voitsberg

Austria

Cancellation policy (PDF)

Click unsubscribe at the bottom of any newsletter or email you have received from us. Alternatively, you can also send us an email to shop@xentis.com so that we can completely remove your information from our database.

If you would like all information about you to be removed from our database, please send us an email to shop@xentis.com

Yes, in accordance with the new and updated Data Protection Act, we promise to keep your data private and secure. You can find more information about our privacy policy here.

If you can't remember your password, you need to reset it. Just click here to change it.

Please try resetting your password first. If this still does not work, please contact us at shop@xentis.com and we will help you.

If you do not wish to set up an account with us, you have the option of registering as a guest. All you need is your contact and shipping information.

Registering at xentis.com is quick and easy. Click on the "My account" icon and fill in all mandatory fields. Choose a password that is at least 6 characters long, including upper and lower case letters and special characters or numbers, and click on the "Register" button. Once you are registered, you can log in to your account with your e-mail address and password.