Returns & Withdrawals

Return Policy

The return policy of XeNTiS Composite Entwicklungs- und Produktions GmbH, am Vorum 4b, A-8570 Voitsberg, stipulates that returns may only be made after consultation with and approval by XeNTiS. All returned items must be returned to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if the items are not saleable. Please note that we cannot accept your return after 14 days. To avoid additional costs, please use the best possible shipping option and allow us 14 working days for the return to arrive at our warehouse and be inspected. We will then inform you by email whether your return has been accepted and your refund will be transferred to the original payment method. After you have received the email confirming your refund, please allow 5-10 working days for your refund to appear in your account. Returns can be sent to the following address: XeNTiS Composite Entwicklungs- und Produktions GmbH., Am Vorum 4b, 8570 Voitsberg, Austria Consequences of revocation If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.

Withdrawal

Right of withdrawal for consumers

The return policy of XeNTiS Composite Entwicklungs- und Produktions GmbH, am Vorum 4b, A-8570 Voitsberg, stipulates that returns may only be made after consultation with and approval by XeNTiS.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. The right of withdrawal does not apply to custom-made products.

Right of withdrawal for businesses

A business is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction. Therefore, there is no right of withdrawal in this case.

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of cancellation, you must inform us

XeNTiS Composite Entwicklungs- und Produktions GmbH
Am Vorum 4b, 8570 Voitsberg, Austria

Tel.: +43 3142 60945-0
Email: office@xentis.com

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and send it back.)

– To XeNTiS Composite Entwicklungs- und Produktions GmbH., Am Vorum 4b, 8570 Voitsberg Austria

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the

following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only for paper notifications)

– Date

(*) Delete as applicable.