FAQS

FAQ

Frequently Asked Questions


Why XeNTiS carbon wheels?

XeNTiS carbon wheels are made of Formula 1-tested carbon material and 100% handcrafted in Austria. Aerodynamics are improved with XeNTiS active turbulator and the patented break surface gives you the best performance in wet and dry conditions. You’ll feel you’ve made the best choice right from the start!

 

Where can I buy XeNTiS carbon wheels?

Buy XeNTiS carbon wheels any time of the day from anywhere right here.

You can also buy it from our partners, just search for a dealer here.

Does XeNTiS offer a Crash Replacement program?

Yes, of course. As soon as you register your XeNTiS carbon wheels here, you become a part of the XeNTiS Crash Replacement program for original owners and profit from the following benefits after sending back your crashed wheel.

40% discount on a new XeNTiS wheel during the first year
30 % discount on a new XeNTiS wheel during the second year
20% discount on a new XeNTiS wheel during the third year

Here you can read our terms and conditions.


PAYMENT

What payment methods do you accept?

We accept payment from debit or credit cards (VISA, Mastercard, American Express, Maestro) as well as payments made by PayPal and Klarna.

 

Can I use more than one promotional code on my order?

No, you can only use one promotional discount in each individual order.

 

Experiencing problems paying?

Please try an alternative payment method or contact us at office@xentis.com and one of our customer service representatives will help you as soon as they can.

What is Klarna pay over time/slice it and how do I use it?

Slice it is an affordable and highly flexible financing option which is offered at the checkout of online stores. The open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.

It’s simple! Buy in our online store and slice up your purchases over time. Just choose the payment option that works best for you at checkout and accept the terms. You will know in seconds if you are approved, then complete your purchase. The order amount will be added to your monthly statement. Klarna will let you know once your statement is ready so you can make your payment. You will receive an email notification of your purchase from Klarna and you can manage your account at klarna.com.

View Terms and Conditions.


SHIPPING

What delivery options do you offer?

Standard delivery within the EU normally takes 3-10 business days and it’s FREE.

Do you ship internationally?

Yes, we do! We are happy to tell you that we provide a flat rate of just €30.00 to ship an order to United States, Canada and Turkey. Deliveries normally take 7-15 business days.

International (outside the EU, Switzerland and Norway) customers must pay applicable sales tax, duty and customs charges. Your local government determines duty and customs charges, which vary by country. Duties, taxes and/or customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Please contact your local government for specific details.